Q. How do i book an Airport Transfer?
A. Easy, from home page, just fill in the booking form, making sure you give us all the details nesscasary, inc flight number, arrival time & mobile no, if available.
Q. I'm trying to phone the contact number and no one is answering?
A. To keep our prices low we do not operate 24hour call centre, if you do have a urgent query outside of our opening hours, please phone our 24 hour emergency no. (+44 (0)787 66 66 925) - Our phones are manned during 7am to 11pm
Q. How to pay with credit or debit card?
A. We use Pay Pal as our preferred payment soloution, they have a secure web site, so pay with ease.
Q. Can i pay cash to driver?
A. Yes, only if you pre-book using our cash booking line. Please call our booking hotline
0800 56 777 86 (from uk)
+44 208 599 1212 (from overseas)
Q. What if i sign up as a customer via web site?
A. If you hold an account with the site, you may pay with cash, however your first, initial booking will still have to be paid for using PayPal, credit or debit card. Subsequent journeies can then be paid for in cash to driver.
Q. How long will it take to get to the airport?
A. Have a look at our estimated travel times.
Q. What if my driver does not turn up at the agreed time?
A. Phone us, 0208 599 1212 - out of hours call us on +44 (0)787 66 66 925
Q. I cannot locate my driver at the airport, where do i go?
A. Our driver should be waiting for you with a name board near the airport information desk.
Q. What if I'm waiting for my luggage and there's a delay?
A. Contact us, the driver will wait for you as long as you let us know. Keep a note of our number - 0208 599 1212
If you have any other questions please email us at info@airportexpresscars.com
